Returns & Refunds
Return policy
What can be returned?
- Most apparel, electronics, handbags, backpacks, and jewelry within 30 days
- Items labeled "Free returns" in the product description ship back at no cost
- Items marked "not eligible for free returns" may have shipping costs deducted from your refund depending on the reason for return
- Earrings Not eligible — excluded for hygienic reasons
Refund policy
Proof of purchase
A receipt, purchase order, or other proof of purchase is required to process your refund. Refunds cannot be issued without valid proof of purchase.
Condition of returned items
Items must be properly packaged to avoid damage in transit. If a product arrives damaged or used beyond what is needed for reasonable inspection, we may reject the refund.
Return process
Contact us first
Reach out before sending anything back. We'll issue a Return Merchandise Authorization (RMA). Returns without a valid RMA will not be accepted.
Attach your pre-paid label
We'll provide a pre-paid return shipping label. Attach it to the outside of your package — you will not need to pay for return shipping.
Package carefully and drop off
Ensure the item is securely packaged to prevent transit damage. Drop it off at the carrier location indicated on your label.
Exchange policy
Can I exchange my product?
Yes — items can be exchanged for a different size or color, subject to availability. All exchanges must be initiated within 30 days of receiving your order, and items must be in their original condition. Contact us for instructions.
Questions or concerns?
For all return, exchange, and refund requests, please reach out using the details below or fill in the contact form on this page.