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Returns, Exchanges and Refunds

RETURNS

All returns must be within 30 days of receiving your product.
Items sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received will be rejected for return.
NOTE: *All earrings are not eligible for return, exchange or refund for hygienic reasons .
Free returns in all items with or without this label: “Free returns” in the product description.
Some exceptions apply, see in the product description for: “not illegible for free returns” , return shipping costs may be deducted from your refund depending on the reason for return.

REFUNDS

Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.2ne1.ca/contact-us/
returns@2ne1.ca

This document was last updated on November 24, 2022

EXCHANGE

Can i exchange my product ?
Yes, you can exchange an item for a different size or color if available.

How long do i have to make an exchange ?
All exchange must be made within 30 days of receiving your product. Contact us for instructions.
Items sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received will be rejected for exchange.

For Returns, Exchanges and Refunds fill the form below  or contact us to :

Returns@2ne1.ca

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For all other inquiries please  contact us.